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Pool Fresh 2020 Service Agreement

PLEASE REVIEW CAREFULLY. ​By paying your monthly bill, you are accepting this
agreement. This agreement can be canceled by either party with a 30 day notice.
Questions? Contact our office at ​(209) 683-5075​.
One-time $49 Start-Up Fee
  • Weekly service from Pool Fresh Inc includes the following:
    • Chemical Only Service
      • Chemical Testing
      • Balance pH & add Chlorine as needed
      • Special treatments we include: Algae and Clarifier
      • Special treatments we don’t include: Phosphate, Enzyme, Conditioner, etc.
      • Cartridge or DE filter service 3x per year
    • Chemical Plus Service
      • Items listed above, plus...
      • Empty skimmer baskets
      • Empty pump baskets
      • Empty cleaner bag (if applicable)
      • Backwash sand filter (if applicable)
      • Cartridge or DE filter service 3x per year
    • Full Service
      • Items listed above, plus...
      • Brush pool walls & steps
      • Net pool surface and bottom
      • Does not include vacuuming pool unless special agreement has been made (automatic cleaner required)
      • Cartridge or DE filter service 3x per year

 

  • Every spring we will add special chemicals we do not include in our weekly service for an additional cost. The cost of this service and the details will be sent to you each year before the service is completed.
  • What is your responsibility to retain pool service?
    • Pay for your service on time (due the last day of every month)
    • Maintain proper filter pump run times for your pool (avg. is 6-8 hrs each day)
    • Maintain proper water height (pools without an automatic filler)
    • Pool equipment must be in good, working condition, including pumps, filters, cleaners, etc.
    • Provide safe and easy access, including unlocked gates to your pool and equipment. (we are not able to safely service your pool with aggressive dogs in the yard.)
  • Important Notices:
    • Invoices will be sent on the first week of every month, which are due by the 15th of each month
    • Your service will be suspended after 15 days past due
    • A late fee of $25 will be added to your account for any invoice over 30 days past due
    • Fees for Bad Payment: A returned check or declined credit card payment will incur a $25 fee.
    • Once we have received the past due amount and weekly service has resumed, you may be responsible for extra chemicals and/or cleanup from the lack of service during the suspension.
    • Maintenance items such as skimmer baskets, pump baskets, tab floaters, pressure gauges, o-rings, etc. will automatically be replaced at extra charge by Pool Fresh Inc. These wear & tear items are required to keep your pool in good operating condition. Our promise is to only replace them when they are broken or not functioning properly. Maintenance items/parts will not exceed $100 per year without your approval.
    • Fee for No Access to pool: $25 may be charged to your next Invoice for a RETURN SERVICE REQUEST if for any reason we can’t gain access to the pool for normally scheduled service. This only applies when there is no fault of PFI & attempts have been made to contact you while on site. You may opt to cancel that week of service and pay your normal monthly rate, as extra work will be needed the following week.
    • Inclement Weather Policy - rainy/strong wind (we will catch up as soon as we can, usually the next day) We may only clean pump & skimmer baskets for Full Service if we experience multiple days of stormy/rainy/windy days.

 

  • Standard Service Frequency: 50 Weekly Visits per year (Unless special agreement has been made)
    • Holiday Weeks
      • Memorial Day: You will still receive service this week, delayed by a day.
      • July 4th: You will still receive service this week, delayed by a day.
      • Labor Day: You will still receive service this week, delayed by a day.
      • Thanksgiving: No service the week of Thanksgiving
      • Christmas and New Years - No service Dec 24-28 & Dec 31 & Jan 1

 

  • Filter Cleaning Policy:

 

Maintaining a pool filter is vital to providing clean, clear and healthy water for your swimming pool. Cleaning filters on time and the correct way contributes to the longevity and efficiency of the filter elements. Do not use a pressure washer, only a garden hose nozzle.

 

If you choose to clean the pool filter yourself, cleaning every 120 days is required. You are responsible for two things: Cleaning the filter & sending us a picture, text or phone call once the filter cleaning has been completed, so we can update our filter tracking software.

 

If we do not receive a message from you confirming you have cleaned the filters, we will assume you want us to clean them. We will clean them and bill $80 per cartridge filter cleaning and $100 per DE filter cleaning, which will be added to your next Invoice. If we have your email address on file, we will send you before & after pictures of the filter cleaning. If, for some reason, you do not receive the pictures, they will be available upon request.

 

If you choose to have our company clean your filters, we will do the following: Clean your filters every 120 days and deliver before and after pictures for your review.

 

Remember: A Clean Filter = A Healthy Pool!

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